Shipping and Returns

We know how important it is to get your order to you as quickly and conveniently as possible, and we endeavour to despatch orders within one working day. However, please note that during special releases, major holidays and sale periods this may take longer. 

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will endeavour to update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info.

SHIPPING

We ship to the UK with Royal Mail and worldwide with DHL Express, for the fastest & most reliable service. Please see our shipping rates below. 

UK - Royal Mail Tracked 48 + Free Returns
Orders over £40 - Free
Orders under £40 - £2.95

UK - Royal Mail Tracked 24 + Free Returns
Orders over £40 - £2.95
Orders under £40 - £4.95

ROW
DHL Express (2-4 Business Days) - £16

Please note, orders placed after 2pm GMT won't be shipped until the following business day.

Free returns are only available for mainland United Kingdom.

RETURNS POLICY

Exchanges / refunds will be issued up to 14 days from the date the product was received. 
Please make sure that you have carefully reviewed your order before finalising your purchase. 

UK RETURNS: Free on full priced items via Royal Mail (only). Otherwise £5 via DHL. 

ROW RETURNS: Unfortunately we are unable to offer any free returns outside of the UK. We recommend choosing your most reliable service and sending your parcel tracked.

In order to return an item, you must meet the following conditions

The return must be sent back within 14 days of the delivery date.
The item must be in its original, unused, unaltered and unwashed condition.
The item must be returned with tags and packing. 

We are unable to refund your original or return postage costs unless the product is faulty / incorrect.